TURNAROUND TIME
For Setups, it typically takes us about 10 business days from the time we receive your art to have proofs ready to mail to you. To expedite the follow-up order, upon receipt of your proofs, you can approve them by phone or E-Mail (and mail in your signed proof--for our files--afterward).
Orders: Whether repeat or 1st time, are typically printed and ready for mailing within 5 business days.
These time frames are GOALS…not guarantees.
Many factors can influence these time schedules.
If you elect NOT to receive proofs, the turn around time can be reduced: 10 days for proofing 5 days to print order. If you wish for us to mail proofs to you, you will need to allow additional shipping days for receipt of proof above the 15 days just discussed.
These time frames are GOALS…not guarantees.
Factors that Influence Turnaround Times: (1) The number of pieces of artwork submitted. Obviously it will take longer to setup nine pieces of art as opposed to one or two. (2) The number of other clients we have in queue before you. (3) Efficiency of delivery services (suggest UPS or Fed Ex if expedited shipping is required). (4) Holidays that fall on weekdays. (5) Our peak printing time between Halloween and Christmas.
DEADLINES
It is usually the case that we have some flexibility in our queue, which would allow us to move you up if you have some PRESSING DEADLINE. COMMUNICATION is paramount in this regard. When provided, we use E-Mail as our 1st method of contact. Don’t provide us with an E-Mail address if you are one of those persons who rarely check their E-Mails (and you know if you fall into this category).
To the extent that you can control these things, getting your work into us as soon as possible is helpful in meeting your deadlines. Remember that we are a “fine art” reproduction company; we are not Kinko’s® or Kwik Kopy®. In order for us to do justice to your work, you must allow us the same necessary time latitude that you gave yourself in producing the art. As in the creation of art, the reproduction of art is a process, which requires patience, talent, experience, and skillful attention to detail. The art of fine art reproduction can be time-intensive. If you've attempted to do this at home, you've quickly come to understand why it is that there are those of us out here who have made careers out of this concept. Fine art reproduction is not something that is done on occasion or as a hobby. We work this business sometimes 12 and 14 hours per day, including weekends when necessary. You are wise to have come to the decision to stick to painting and creating the works of art -- and outsourcing the reproduction of those works to us. Remember also that the cheaper alternatives (like quick copy places) will no doubt get you cheaper results.
